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Le Grand Hôtel de Tours

Guest Reviews

 

Notre indice de satisfaction client

84%

"Excellent"

Basé sur 561 avis

Critères d'évaluation

Rapport qualité/prix

4/5

 

Localisation

4.6/5

 

Chambre

3.9/5

 

Propreté

4.2/5

 

Petit-déjeuner

4.1/5

 

Bar

4.2/5

 

Amabilité du personnel

4.5/5

 

4,8/5

De Ricjard

Loisirs

40-49 ans

11/02/2018

Everything ok good price service relation
Rapport qualité/prix

 

5/5
Chambre

 

4/5
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5
5/5

De Anonyme

Loisirs

60-69 ans

02/02/2018

Great location next to railway station. Good, big room, very helpful staff. We stayed for 2 nights. Unfortunately, we were in a side room and a delivery vehicle spent a very noisy hour unloading in the early hours of Friday morning. Apart from that, recommended.......
>> Dear Client, Thank you very much for your evaluation and your comment. We are so happy to see that you have enjoyed your stay at our hotel. We are so sorry to know that you had been disturbed by exterior noise, we would like to let you know that all our client can ask for a quite room while they reserve, based on our availablity. We will be so happy to welcome you again in our establishment for your future visite to Tours. Cordially. Mohammad
Rapport qualité/prix

 

5/5
Chambre

 

5/5
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5
4,6/5

De Anonyme

Loisirs

60-69 ans

18/01/2018

We were only passing through for one night, but we enjoyed the experience and would come back again.
>> Dear customers, Thank you for choosing our hotel for your stay in Tours! We are glad to hear you had an overall positive exprience, and look forward to seeing you soon. Cordially, José on behalf of the team.
Rapport qualité/prix

 

4/5
Chambre

 

4/5
Localisation

 

5/5 Very handy for the station and within easy reach of the old quarters and restaurants.
Propreté

 

5/5
Amabilité du personnel

 

5/5 The staff went out of their way to be helpful.
4,8/5

De Hisashi

Loisirs

40-49 ans

23/11/2017

V nice N close to nearrest station hotel. So friendly n kind accmmodation!
Rapport qualité/prix

 

4/5
Chambre

 

5/5
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5
4,6/5

De Tsuneo A.

Loisirs

60-69 ans

15/11/2017

Chateaux Tour is very nice.
Rapport qualité/prix

 

5/5
Chambre

 

4/5
Localisation

 

5/5
Propreté

 

4/5
Amabilité du personnel

 

5/5
4,8/5

De Graham F.

Loisirs

40-49 ans

05/09/2017

A very enjoyable stay in a great location. We travelled several places by train and the tram system is also highly convenient. Staff were very friendly, but a little difficulty experienced when a pre-booked early check in had not been considered and room not ready.
Rapport qualité/prix

 

5/5
Chambre

 

5/5
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

4/5 Early check in not available even though pre booked. Staff not overly apologetic about the situation.
Petit-déjeuner

 

5/5
4,8/5

De Lawrence

Loisirs

20-29 ans

23/08/2017

mooie vernieuwde kamer
Rapport qualité/prix

 

5/5
Chambre

 

5/5
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5
Petit-déjeuner

 

4/5
4,6/5

De Matthew R.

Loisirs

30-39 ans

07/08/2017

After arriving late in the evening we found reception and the bar very hospitalble. Great location too right next to car park
Rapport qualité/prix

 

3/5
Chambre

 

5/5
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5
Petit-déjeuner

 

4/5
Bar

 

5/5 Bar staff very friendly, great customer service. Visited bar late in the evening
5/5

De Anonyme

Loisirs

60-69 ans

05/05/2017

Very pleasant.Good room and good location. Very quiet
>> Dear guest, Thank you for taking the time to leave a comment on your stay at the Grand Hôtel de Tours. It sounds like you had a great experience at the Grand Hôtel. we're so glad you were impressed enough by our rooms , and the location! If you are ever in Tours again, we would love to welcome you back. Thank you. Best regards, Alain
Rapport qualité/prix

 

5/5
Chambre

 

5/5
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5
5/5

De Diana

Loisirs

30-39 ans

03/05/2017

Very much appreciated the free upgrade to their junior suite, excellent location, friendly staff
>> Dear guest, Thank you for taking the time to leave a comment on your stay at the Grand Hôtel de Tours. It sounds like you had a great experience at the Grand Hôtel. we're so glad you were impressed enough by our junior suite, the location of the hotel and our friendly staff ! If you are ever in Tours again, we would love to welcome you back. Thank you for staying at the Grand Hôtel de Tours. Best regards, Alain
Rapport qualité/prix

 

5/5
Chambre

 

5/5 We had been upgraded to junior suite, very much appreciated
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5
4,8/5

De Anonyme

Loisirs

60-69 ans

27/04/2017

I liked the room and the location. Quiet and comfortable. Not fancy but nice.
>> Dear guest, Thank you for taking the time to leave a comment on your stay at the Grand Hôtel de Tours. It sounds like you had a great experience at the Grand Hôtel. we're so glad you were impressed enough by our comfortable room and the location of the hotel ! If you are ever in Tours again, we would love to welcome you back. Thank you for staying at the Grand Hôtel de Tours. Best regards, Alain
Rapport qualité/prix

 

5/5
Chambre

 

5/5
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5
Petit-déjeuner

 

4/5 Would liked to have had bacon:)
5/5

De Anonyme

Loisirs

40-49 ans

15/04/2017

Loved it. When (not if) we come back, we'll be booking with you again.
>> Dear Client, Thank you very much for your evaluation and your comment. We are so happy to see that you have enjoyed your stay at our hotel. We will be so happy to welcome you again in our establishment for your future visite to Tours. Cordially. Mohammad
Rapport qualité/prix

 

5/5
Chambre

 

5/5
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5
Petit-déjeuner

 

5/5
4,8/5

De Tu

Loisirs

30-39 ans

06/02/2017

Good location near the train station
>> Dear guest, Thank you for reviewing the Grand hôtel de Tours. As you stated, the Grand hôtel is conveniently located next to the train station and is quite practical for eating out, shopping and sites. we would be happy to provide you with this the next time you stay with us. We do renovations every year, so the hotel is constantly evolving while still keeping with the original 1930s style that makes the Grand hôtel so unique. Thank you for staying with us, and we look forward to seeing you again! Best regards Alain
Rapport qualité/prix

 

4/5
Chambre

 

5/5
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5
4,7/5

De Benedito

Loisirs

50-59 ans

05/12/2016

Very good especially the personnel at the reception desk. Thank you!
>> Dear Guest, Thank you so much for your comment. Our staff is very glad reading you. It would be a pleasure to welcome you again during an other stay in Tours. Regards, Victor.
Rapport qualité/prix

 

5/5
Chambre

 

4/5
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5
Petit-déjeuner

 

4/5
4,6/5

De Anonyme

Loisirs

60-69 ans

05/11/2016

Very good, morning coffee offerd to just sit a moment before leaving , great thanks.
>> Dear guest, Thank you for your comment. It's a pleasure to see that you have spent a good stay in our hotel. All our staff are glad. We would be happy if you come visit us again during a next trip in Tours. Regards, Alain.
Rapport qualité/prix

 

4/5
Chambre

 

4/5
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5 Morning coffee offerd , Thx
4,8/5

De Ken G.

Loisirs

70-79 ans

24/10/2016

Very convenient location. Few minutes from train station and bus terminal.
>> Dear Guest, Thank you so much for your warm comment. We are very glad to see that you enjoyed your stay with us. If I can afford, it's more a question of seconds than minutes about how long you have to take to reach the train station. It would be a pleasure to welcome you again during a next trip in The Loire Valley. Regards, Victor.
Rapport qualité/prix

 

5/5
Chambre

 

4/5 Toilet room size is too small.
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5
Petit-déjeuner

 

5/5
4,6/5

De Anonyme

Loisirs

60-69 ans

22/10/2016

Very good location near the main railway station and tram line, with plenty of bars/cafés/restaurants quite close and a supermarket right next door. We arrived by car and got stuck in a fairly new one-way system when we used the hotel address/postcode, but 'Vinci Gare, Tours, 37000 France' got us to the nearby underground car park.
>> Dear guest, Thank you for having taken the time to review your stay at the Grand Hôtel de Tours. I'm so glad you had a such a great stay with us, and that the hotel's central location was convenient for you. That's a good tip for guests coming to the hotel by car; the Vinci parking garage is right next to the hotel. Hotel guests also benefit from a reduced rate of 8€ per 24 hours in the parking garage. I'm glad you liked your "huge" room! It sounds like you benefitted from one of our superior or premium rooms! Thank you for staying at the Grand Hôtel de Tours. We hope to see you again soon! Best regards, Ben
Rapport qualité/prix

 

4/5
Chambre

 

4/5 Huge, plus large bathroom with bath/shower, twin basins etc.
Localisation

 

5/5
Propreté

 

5/5
Amabilité du personnel

 

5/5
5/5

De Anonyme

Loisirs

80-89 ans

27/07/2016

I was very pleased with the fact that the three of us staying in one room had privacy because the twin bed was in a separate room from the double bed and bathroom. We enjoyed our visit.
>> Dear guest, Thank you so much for your warm comment. It has been a pleasure to welcome you in our hotel. We are glad that you've enjoyed your stay. We always try to let privacy in our triple or family rooms. We would be happy if you visit us again during an other trip in the "Loire Valley" Best Regards, Victor.
Rapport qualité/prix

 

5/5 excellent I couldn't check any circle with any of the questions.
Chambre

 

5/5 excellent
Localisation

 

5/5 excellent
Propreté

 

5/5 excellent
Amabilité du personnel

 

5/5 The receptionist was very helpful and kept our luggage in a locked room until we left.
Petit-déjeuner

 

5/5 excellent
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